Apology Letter for Excess Goods Shipped (Return or Purchase Option)

Apology Letter for Excess Goods Shipped (Return or Purchase Option)

Free

A letter apologising for sending more goods than ordered, and offering the customer the choice of keeping and paying for them or returning them at the seller’s cost.

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Editable Word document1 pageSimpleInstant download

Template for general reference only; not legal advice. Adapt it to your facts and have it checked by an advocate before use.

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What this draft covers

  • Order number and quantities ordered and shipped
  • Apology for the error
  • Option to keep and be invoiced, or to return
  • Free pick-up arrangement
  • Request not to use the excess goods pending decision

When to use it

Use when a warehouse or dispatch error sends extra goods to a customer.

Format: Editable Word document (.docx), 1 page.

Preview

[On the letterhead of the company]

[Date]

Ref.: [●]

To,

[Name of customer]

[Address]

Subject: Excess quantity shipped against order no. [●]

Dear Sir / Madam,

We have discovered that against your order no. [●] dated [date] for [●] units of , we delivered [●] units under invoice no. [●]. We apologise for the error.

You may either (a) keep the excess [●] units, in which case we will send you a separate invoice for ₹[●] [at the same price and terms as your order]; or (b) return them, in which case we will collect them from your premises at our cost on a date convenient to you.

Kindly let us know your choice by [date], and do not use the excess units until then. If we do not hear from you, we will contact you to arrange collection.

Yours sincerely,

For [Name of the company]

[Name]

[Designation]

[Phone / …

Download the full draft free with an account.

How do I get the draft?

Once you pay (or, for free and included drafts, once you are logged in), the Word file is available immediately under My account, Downloads.

Can I edit it?

Yes. Every draft is an editable Word document. Fill in the blanks and adapt the clauses to your facts.

Does it need stamping or registration?

Many property and transfer documents attract stamp duty, and some must be registered. Check the stamp and registration requirements for your document and State, or ask your advocate.

Is this legal advice?

No. It is a template for reference. Have it checked by an advocate before you rely on it.

Can I share it?

Paid drafts are licensed for your own use. Free drafts may be shared freely.

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