What this draft covers
- Reference to the enquiry and its date
- Brief, honest reason for the delay
- Substantive reply or a date by which it will follow
- Point of contact
When to use it
Use when an enquiry, proposal or request has gone unanswered for too long.
Format: Editable Word document (.docx), 1 page.
Preview
[On the letterhead of the company]
[Date]
Ref.: [●]
To,
[Name of recipient]
[Designation / company]
[Address]
Subject: Your [enquiry / request] dated [date]
Dear [Mr./Ms. Name],
Please accept our apologies for the delay in responding to your [enquiry / request] dated [date] regarding [subject]. [The delay was due to ●.]
[Give the reply.] [Or: We are gathering the information you need and will send you a complete response by [date].]
To avoid any further delay, you may contact [name] directly at [phone / email]. Thank you for your patience.
Yours sincerely,
For [Name of the company]
[Name]
[Designation]
[Phone / email]
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