Customer Complaint Letter for Deficiency in Service

Customer Complaint Letter for Deficiency in Service

Free

A firm complaint by a customer to a company about poor service, asking for specific redress within a deadline and reserving rights under the Consumer Protection Act, 2019.

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Editable Word document2 pagesSimpleInstant download

Template for general reference only; not legal advice. Adapt it to your facts and have it checked by an advocate before use.

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What this draft covers

  • Customer and account or order details
  • Dated account of what went wrong
  • Loss or expense suffered
  • Specific redress demanded and a deadline
  • Reservation of rights before the Consumer Commission

When to use it

Use as a first written complaint to a company before escalating to its grievance officer, the National Consumer Helpline or the Consumer Commission.

Format: Editable Word document (.docx), 2 pages.

Preview

[Your name]

[Address]

[Mobile and email]

[Date]

To,

The Customer Service Head / Grievance Officer

[Name of the company]

[Address]

Subject: Complaint regarding deficiency in service: [customer ID / order no. / booking no.] [●]

Dear Sir / Madam,

I am a customer of [name of the company] since [year] and hold [account / order / policy / booking] no. [●]. I am writing to complain about the service I received on [date].

[Describe what was promised and what actually happened, in order. For example: your representative, Mr./Ms. [name], was scheduled to visit my premises at [time] on [date] for [purpose]. He arrived [●] hours late, did not carry out the work requested, and [describe the conduct or damage].]

As a result, I have [lost a day’s work / incurred ₹[●] towards (expense), for which bills are enclosed / suffered inconvenience]. This amounts to a deficiency in service.

I request …

Download the full draft free with an account.

How do I get the draft?

Once you pay (or, for free and included drafts, once you are logged in), the Word file is available immediately under My account, Downloads.

Can I edit it?

Yes. Every draft is an editable Word document. Fill in the blanks and adapt the clauses to your facts.

Does it need stamping or registration?

Many property and transfer documents attract stamp duty, and some must be registered. Check the stamp and registration requirements for your document and State, or ask your advocate.

Is this legal advice?

No. It is a template for reference. Have it checked by an advocate before you rely on it.

Can I share it?

Paid drafts are licensed for your own use. Free drafts may be shared freely.

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